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PRIVACY POLICY

Last updated: [1.10.2025]

We are committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).

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1. Who We Are

We provide physiotherapy and wellness services in London.
Our contact details:
Info@barmpasphysio.com

+44 7988765611

We are the Data Controller of the personal information you provide to us.

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2. What Information We Collect

When you book or attend an appointment, we may collect:

  • Personal details: name, date of birth, address, phone number, email.

  • Medical information: health history, current conditions, injuries, medications, GP details.

  • Payment information: billing address, payment method (we do not store card details if processed through third-party providers).

  • Technical information: when you use our website, we may collect cookies or analytics data to improve our services.

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3. How We Use Your Information

We process your personal information to:

  • Provide physiotherapy and related services.

  • Keep accurate clinical records as required by law.

  • Communicate with you about appointments, treatments, or updates.

  • Process payments and manage accounts.

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory obligations.

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4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you have given clear consent for us to process your information.

  • Contract – where processing is necessary for providing our services.

  • Legal obligation – where we must comply with regulatory requirements.

  • Legitimate interest – where processing is necessary for our business operations, provided your rights are not overridden.

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5. How We Store Your Information

  • Records are stored securely (digitally or in paper format).

  • We retain medical records for a minimum of 8 years (or until a child’s 25th birthday if under 18) in line with UK healthcare record-keeping guidelines.

  • After the retention period, records will be securely destroyed.

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6. Sharing Your Information

We do not sell or trade your personal data.
We may share your information with:

  • Other healthcare professionals (with your consent) if referral or collaboration is needed.

  • Third-party service providers (e.g., payment processors, booking systems) who support our operations.

  • Regulators or legal authorities if required by law.

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7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate information.

  • Request deletion of your data (where legally possible).

  • Restrict or object to processing.

  • Data portability (request a copy of your data in a usable format).

  • Withdraw consent at any time.

To exercise your rights, contact us at: [Insert contact email].

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8. Cookies & Website Data

Our website may use cookies and analytics tools to track performance and improve user experience. You can manage cookies through your browser settings.

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9. Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "last updated" date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

 

 Info@barmpasphysio.com
+44 7988765611
 

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